Everyone who works at the till has their own passcode. Vireno makes it for you when you join the team, and an owner can change it. Your sales are recorded under your name.
Before you start
A paired till. If the till shows Pair this device, see Pair a till.
Your passcode. You find it in the console: see Find or change a passcode. A new team member's passcode works once they accept the invitation email.
Sign in
The till shows Enter your passcode.
Type your passcode. The till signs you in as soon as it's complete.
Hand the till to a colleague
You don't need to sign out first.
Tap the circle with your initials at the top of the till. Settings opens.
Tap Switch person.
Your colleague types their passcode.
Sign out
Tap the circle with your initials at the top of the till, then Sign out at the bottom. The till goes back to Enter your passcode.
When the till locks by itself
The till locks and asks for a passcode again:
when nobody has touched it for a while: 5 minutes, unless a manager changed Lock when idle for for the checkout station;
12 hours after you signed in;
after the app is closed and opened again.
A card payment that is still running keeps the till from locking for being idle. If you were in the middle of closing the day and sign in again as the same person, what you typed is still there, unless the app was closed or the business day has ended.
If something goes wrong
"That passcode is not right." Check the digits and type them again. If they're right, ask a manager to check in the console that you work at this branch.
"Too many tries. Wait a few minutes and try again." Wait a few minutes before the next try.
"You do not have a passcode yet. An owner at your business can issue one." Ask an owner or business manager.
You forgot your passcode. Look it up in the console, or ask an owner or business manager: see Find or change a passcode.
The internet is down and the till can't check your passcode. Tap Continue without signing in to keep selling. Those sales are recorded without a name.