When your card terminal is connected to Vireno, the till sends the amount to it and the customer pays there. You don't type the amount on the terminal, and the till records the payment when it's approved.
If your card terminal isn't connected to Vireno, you take the payment on the terminal and record it on the till instead: see Record a payment taken on another terminal.
Before you start
The branch is live. In test mode, the till shows Test card · no money moves and your card terminal isn't used: see Test mode and going live.
You're signed in on the till. See Sign in with your passcode.
A card terminal is linked to the checkout station. An owner or business manager links it in the console under Settings > Card terminals.
Take the payment
Add the products to the basket.
Choose Card in the switch above Pay. On a phone, tap the payment method on the Pay button and choose Card.
Tap Pay.
With one card terminal at the checkout station, the amount goes straight to it.
With several, Amount to pay opens on the Card tab. Tap Charge. The till uses the first terminal that's free.
If the till asks Add a tip, let the customer choose an amount, or tap No tip. Then tap Take with the total, or Skip to go on without asking.
The till shows Waiting for the customer. The customer pays on the card terminal.
The till shows Payment approved, and the receipt opens: see Print a receipt.
Call off a payment
While the till shows Waiting for the customer, tap Call it off. If the till says "This payment can’t be called off now.", look at the card terminal: if it shows the payment was approved, don't charge again.
If something goes wrong
"The card was declined. Try another card, or take cash." Tap Try again for another card. For cash, tap Back, choose Cash, then tap Pay.
"The card terminal didn’t answer. Check it, then record what it says." Look at the card terminal.
If it shows the payment was approved, tap Record it by hand. If the till asks for the Reference from the card terminal slip, type it from the slip. Then tap Confirm with the amount to save the sale. Don't charge again.
If it shows nothing was paid, tap Try again.
"Vireno couldn’t get the amount to the card terminal. Take the card on it and record what it says." Type the amount on the card terminal yourself. Once it shows the payment approved, tap Record it by hand, type the slip's reference if the till asks for it, then tap Confirm with the amount.
"Every card terminal is in use at another till." Wait until the other till finishes its payment, then tap Pay again.
"No card terminal is paired to this till. Take cash, or ask a manager to pair one." Take cash, and ask an owner or business manager to link a terminal to this checkout station.
The till closed in the middle of a card payment. When you open it again, it may say "A card payment went through, but the sale wasn’t saved". Don't charge the customer again. Tell a manager so the sale can be added.