Each person's passcode is in the console under Team, and your own is under Settings > General. Vireno makes one for each new team member, and an owner can change it to one they choose. The passcode is for the till only. Signing in to the console uses an email and password.
Find someone's passcode
You're an owner or business manager. A business manager can't see an owner's passcode.
In Team, every passcode is hidden behind dots.
Select the dots on the person's row. Their details open with the passcode showing.
Or open the person and, on the Passcode card, select the eye to show it. Select it again to hide it.
While they're Invited, the passcode works only after they accept the invitation.
Find your own passcode
As a cashier: sign in to the console. It shows Your passcode.
Anyone else: in the console, open Settings and select General. It's under Till passcode.
Choose a new passcode
You're an owner. Do this when the person would like a passcode they can remember.
In Team, open the person.
On the Passcode card, select Change.
Type the new passcode and select Save.
The new passcode replaces the old one straight away, and the old one stops working. Tell the person their new passcode.
Give someone a new passcode
Do this when a passcode may be known to someone else. Vireno makes the new one.
In Team, open the person.
On the Passcode card, select the circular arrows (New passcode).
The new passcode shows on the card and replaces the old one straight away. Tell the person their new passcode.
You can give a new passcode to people who are Invited or active. You can't give one to yourself or to an owner.
If something goes wrong
"Someone on your team already has this passcode. Try different digits." Two people can't share a passcode. Type a different one.
No Change on the Passcode card. Only owners can choose a passcode. A business manager can give a new one with the circular arrows.
No circular arrows on the Passcode card. You're looking at your own row or an owner's, the person is suspended, or you're not an owner or business manager.
The till says "That passcode is not right." for someone new. Check their row in Team: while it shows Invited, they have to accept the invitation email first.
A suspended person's passcode doesn't work. That's expected. Select Reactivate on their row to switch it back on.