Other is for card payments taken on a card terminal that isn't connected to Vireno. You type the amount on that terminal yourself, the customer pays there, and then you confirm on the till which terminal took it. The till can't see the terminal, so it trusts what you confirm.
On the customer's receipt, the payment shows as Card. In the console's reports it shows under the terminal's name, and in Orders as External.
Before you start
The checkout station accepts Other. An owner or business manager ticks Other under Accept card payments for the station in the console (Settings > Checkout stations > the station > Edit). A branch manager finds the station under Branches > the branch > Devices > Checkout stations.
The terminal is set up in Vireno. The console can't add a terminal that isn't connected to Vireno: email Vireno support at [email protected] to add it, with its name and the branch it stands in. Until then the till says "No card terminals are set up for this branch yet."
The branch is live. In test mode, a payment recorded under Other is practice and is cleared, but the terminal takes real money. See Test mode and going live.
Someone is signed in on the till. The payment is recorded under their name. If nobody is signed in, the till asks Who is taking this payment? and a passcode.
Record the payment
Add the products to the basket.
Choose Other in the switch above Pay, then tap Pay. On a phone, tap the payment method on the Pay button and choose Other.
Under Payment taken on, choose the terminal. With one terminal, it's already chosen.
Type the amount on that card terminal and let the customer pay.
If the till asks for the Reference from the card terminal slip, type it from the terminal's slip.
Once the terminal shows the payment approved, tap Confirm with the amount and the terminal's name.
The receipt opens next: see Print a receipt.
Note: Confirm only after the card terminal approves the payment. If the card is declined there, don't confirm on the till: take another card or cash.
At the end of the day
When you close the day, the till asks you to print the end-of-day slip on each card terminal and check its totals against Vireno's: see Close the day.
If something goes wrong
The terminal is greyed out and says someone is using it. Another till is recording a payment on it. Wait until they finish.
You confirmed a payment the terminal declined. Tell a manager straight away. When you close the day, that terminal's slip will show less than Vireno recorded.