At the end of the day, you count the cash on the till, check each card terminal's end-of-day slip, and approve the close with a passcode. Vireno then shows whether the cash and the cards match, how much to take to the bank, and the day's Z report.
The till leads you one step at a time. The bar under the title has a dash for each step and shows how far you are. The till skips the steps your branch doesn't need: no cash step without a cash box, no slip step without card terminals.
Before you start
The till is online. Closing the day needs the internet. Counting doesn't: what you type stays on the till, even if it locks.
Every sale is paid or cancelled. Open checks, sales the till hasn't sent yet and an unfinished card payment stop the close. The first step helps you clear them.
Someone who can close the day. An owner, business manager or branch manager, or a cashier the owner allows in the console under Team > What cashiers can do.
A slip from each card terminal. Print the end-of-day slip on each terminal before you start, or during the slip step.
Start
On the till, tap Actions, then under Reports tap Close the day.
1. Clear what's still open
This step shows only when something stops the close. Until it's clear, the till says Clear these first to start counting.
Sales not sent yet: tap the banner to send them now.
Open checks: for each, tap Take payment to finish it, or Cancel check if it won't be paid. The till asks Cancel this check? Its items won’t be charged. Tap Cancel check again and enter a passcode, or tap Keep it. A check opened on another till is cancelled on that till.
A card payment didn’t finish: open the checkout and settle that payment first.
When the list is clear, tap Start counting.
2. Count the cash
The till asks How much cash is in the box? Count everything in the box, the change float too.
Under Cash count, type the total in Cash in the box. Or tap Count notes and coins, tap each note and coin you have, and tap Use with the total.
Under Leave in the box for tomorrow, the till suggests the usual amount, such as Leave €150.00 for tomorrow. To leave something else, tap Change and choose Same as usual, Empty it, or Other and type the amount. The first time you close a box, or after it was emptied, type the Float at opening, what was in it this morning, and choose what to leave.
If cash went in or out of the box today without a sale, add it under Cash in and out. Tap Add cash in or out for each one:
Choose Taken out or Put in.
Type the Amount.
Tap a reason, Supplies, More change or To the bank, or type one under What it was for.
To delete one, tap the bin beside it.
Tap Next.
With several cash boxes, you count each one in turn.
What the till tells you about the count
Owners and managers see what the box Should hold and the Difference as they type, or Matches.
Everyone else counts blind. If the count is further off than your branch's limit, the till says The count doesn’t match and Count again or keep it. It doesn't say by how much.
Tap Count again to recount the box.
Tap Keep it if you're sure. The till then shows how much the box is short or over, such as €2.40 short, and asks why, such as Why is it €2.40 short? Choose a reason, add a note under Add a note (optional) if you want, and tap Next.
3. Check the card slips
The till asks Does each slip say this? and shows, for each card terminal, the number of Payments and the Total Vireno recorded.
If the slip says the same, tap Yes, it matches.
If not, tap No, it’s different and type the Total on the slip and the Payments on the slip as they are printed.
Answer for every terminal, then tap Close the day.
4. Approve
The till asks Enter your passcode, or a manager’s, titled with the day, such as Close Monday, November 9. When the passcode is approved, the day is closed.
If you closed the passcode prompt, tap Close the day again to open it.
What you see after closing
The day and closed, such as Monday, November 9 closed, and one of:
All good: every card slip matches and the cash is within your limit.
short or over within your limit: a small difference your business accepts. An owner or manager sets the limit in the console, under Branches > the branch > Cash count.
short or over, with what the box should hold and what you counted: see When the cash is short or over.
The till also says how much to take to the bank and how much to leave in the box. For the card terminals, it shows Every card slip matches, or which slip differs. The figures behind it are listed below; tap Hide the numbers to fold them.
Tap Z report to see or print the day's report, or Done. See Read the Z report.
Close the day again
After a close, Actions > Close the day opens Day closed, with the Z number, when and by whom, such as Z 42 · closed at 18:05 by Anna. Earlier closes are listed under Earlier Z reports.
If you find a mistake, tap Count again. The new count replaces the earlier one and needs a new approval. Cash in and out you already recorded is kept.
If something goes wrong
"Vireno couldn’t be reached. Everything you typed is still here. Try again in a moment." Check the internet connection, then tap Close the day again.
"Some amounts aren’t numbers yet. Check them and try again." A cash in or out is missing its amount or its reason. Fill it in, or delete it.
"Couldn’t load the boxes to count." Check the internet connection and tap Try again.
Start counting stays grey. Something is still open. Finish or cancel it first.
Close the day stays grey on the slip step. A terminal isn't answered yet, or a slip that differs is missing its total or its payments.