After you close the day, the till compares your count with what the box should hold. If the difference is more than your limit, the till shows how much the box is short or over, and asks you to count again or to keep the count with a reason. You can't finish until every box past the limit is settled. An owner or manager sets the limit in the console, under Branches > the branch > Cash count.
If you count without seeing what the box should hold, the till asks this while you count instead, with The count doesn’t match: see Close the day.
Find the difference
The till says what The box should hold and what You counted, then lists what it most often is.
When the box is short:
a card receipt in the box, rung up as cash;
change given wrong;
cash taken out and not recorded.
When the box is over:
a cash sale rung up as card;
too little change given;
cash put in and not recorded.
Check the box, then count again.
Count again
Tap Count again.
Count the box and type the new total, then tap Next.
Check the card slips again, then tap Close the day.
Approve with a passcode, as when you closed the day.
The new count replaces the old one.
Keep the count
When you're sure of your count:
Tap Keep … short or Keep … over, such as Keep €2.40 short.
The till asks why, such as Why is it €2.40 short? Choose a reason:
Change given wrong
Cash taken out, not recorded
Card payment recorded as cash
Don’t know
If you want, add a note under Add a note (optional).
Tap Save reason.
When every box is settled, tap Done.
The difference and the reason show on the day's Z report in the console. See Read the Z report.
A difference on a card slip
If a card terminal's slip differs from what the tills recorded, the till names the terminal and the difference, such as Counter terminal: €12.50 less on the slip, or the slip counts 14 payments, the tills 15. It's most often:
a card payment rung up on the wrong terminal;
a payment recorded on the till that didn't go through on the terminal;
a payment taken on the terminal and not rung up on the till.
Tell a manager. The difference shows on the Z report in the console.