Every new branch starts in test mode. Sales made in test mode are practice: card payments use a test card and move no money, and the sales are cleared when you go live. Changes to your menu and settings are real and stay.
When you're ready to serve real customers, you go live. From then on sales count, and receipts are numbered from 1. You can't switch back to test.
How to tell a branch is in test mode
On the till: an orange frame around the screen, with Test mode · don't serve customers.
In the console: a Test mode bar at the top, and Test beside the branch under Branches.
On the card tab: Test card · no money moves, with Approve and Decline in place of your card terminal.
On kitchen tickets: TEST · DO NOT MAKE.
Note: Don't serve customers while the till shows the orange frame. Those sales don't count and are cleared.
Practise
Take a few sales the way you will when you're open: cash, the test card, a printed receipt, a refund. The console keeps a list of what you tried, which you see before going live.
Go live
You're an owner, business manager or branch manager.
In the console, open Branches and select the branch. Or select Go live on the Test mode bar.
Select Go live. Go live with and the branch's name opens, with what your practice covered.
Select Go live.
The console shows Switching the branch to live while each till finishes its practice. When every till is ready, it shows that the branch is live. Select Done.
On each till, the screen says the branch is going live, then is live. Tap Start selling.
If something goes wrong
A till stays on "Waiting". It's switched off or offline. Switch it on and connect it. If it can't be reached, select Excuse on its row, then Go live without it. Sales made on it until it reconnects won't count automatically; the console shows them at the top.
The till says "Some sales couldn't be sent." Tap Review sales, or ask a manager to go live without this till.
You served real customers in test mode. Those sales aren't in your reports. Go live before you serve more.