A printer on your network prints receipts or kitchen tickets for any tablet at the same location. You plug it into your router or join it to your Wi-Fi, find its IP address, add it in the Vireno console, and finish it from a till with a test page.
Before you start
An Android tablet as the till. On an iPad, iPhone or Mac, follow Print from an iPad, iPhone or Mac instead.
A receipt printer with a network port or Wi-Fi. Epson TM and Star printers work. Many receipt printers have no Wi-Fi; if yours has a network port only, it needs a cable to your router.
A manager's passcode for the till. A cashier can't finish the setup.
About 10 minutes, and a roll of paper in the printer.
1. Connect the printer to your network
Do one of these:
By cable: plug a network cable from the printer's network port into a free port on your router. This is the most reliable connection.
By Wi-Fi: join the printer to your Wi-Fi with its maker's app, Epson TM Utility or Star Quick Setup Utility, from a phone on that Wi-Fi.
Use the same network as your tablets, the one your staff use. Devices on a guest network can't reach each other.
Switch the printer on and give it a minute to connect.
2. Find the printer's IP address
The IP address looks like 192.168.1.43. The quickest way is to let the printer tell you.
Print its self-test page. On most Epson and Star printers: switch the printer off, hold the Feed button, switch it on, and let go when it starts printing. Look for IP Address on the paper.
Epson printers with a network port also have a small status sheet button on the back. Press it briefly with a pen tip to print the network settings.
Note: Don't hold the status sheet button down. Holding it for about 10 seconds resets the printer's network settings.
If the address starts with 169.254, or is 192.168.192.168, the printer didn't get an address from your router. Check the cable and the router port, then print the self-test again.
Without the paper:
A network scanner app, such as Fing, on a phone on the same Wi-Fi. It lists each device with its maker: look for Epson or Star Micronics.
The maker's app, Epson TM Utility or Star Quick Setup Utility, which finds its own printers.
Your router's admin page, under Connected devices, DHCP clients or LAN clients. Printers usually appear with a name starting
EPSON,TM-orStar.
3. Reserve the address in your router
Your router lends each device an address, and the address can change after a power cut or a restart. When the printer's address changes, the till can't find it and nothing prints. A reservation gives the printer the same address every time.
Open your router's admin page in a browser. Its address is your network's router or gateway address:
iPhone: Settings > Wi-Fi > ⓘ next to the network > Router
Android: Settings > Wi-Fi > the network > Gateway
Mac: System Settings > Wi-Fi > Details > TCP/IP > Router
Windows: run
ipconfigand read Default Gateway
It's often
192.168.0.1,192.168.1.1or10.0.0.1. The sign-in details are usually on a sticker on the router. If your internet provider manages the router, they can do this for you.Find Address reservation. It may also be called DHCP reservation, Static lease or Fixed IP, under DHCP or LAN.
Reserve the printer's current address for the printer, and save.
If you can't sign in to your router, you can still go on. Come back to this step if the printer later stops printing.
4. Add the printer in the Vireno console
In the console, open Settings > Devices and choose the location.
Select Add device, then Receipt printer or Kitchen printer.
Choose Network and enter the IP address from step 2. Leave Port at
9100.Choose where it prints:
A receipt printer prints the receipts of one checkout station.
A kitchen printer prints the orders of the checkout stations you tick.
The printer is added and shows Test on a till. It doesn't print anything until you finish step 5.
5. Finish the setup on a till
On a tablet at that location, open Settings > Printers. The printer is listed with Set up.
Select Set up and choose the make: Star, or Another make (Epson, Xprinter…).
Select Print test page.
Answer the questions from what came out on the paper:
Which ruler reached the right edge?
Which number printed the letters of your language right? If none of them look right, choose None of them, and the printer prints those letters as a picture instead.
Did the paper cut?
Did the cash drawer open? Choose No, or there is none if there is no drawer cabled to the printer.
Select Save and ask a manager to enter their passcode.
The till says the printer is ready, and the console shows it as Ready.
To choose whether receipts print on their own, ask the cashier or never print, open the checkout station in the console and select Pair devices. Print receipts is on the last step.
If something goes wrong
"Couldn't reach the printer at…" The tablet can't find the printer at that address.
Check the printer is on, and that the tablet and the printer are on the same network, not a guest network.
Print the self-test page again. If the address has changed, update it in the console: Settings > Devices, open the printer's ⋮ menu, then Edit. You don't need to set it up again. Then reserve the address (step 3).
"The printer stopped partway." Check the paper and that the cover is shut, then select Print again.
A banner says "Couldn't reach" and some kitchen tickets didn't print. The till keeps trying for about 30 seconds, then holds the tickets. Fix the printer, then tap the banner to print them. Held tickets are lost if the Vireno app is closed before they print.
The printer runs out of paper. The till can't tell, and may say a receipt printed when nothing came out. Keep a spare roll near the printer.
Receipts don't print after a sale, and the till offers the card terminal instead. The printer isn't set up on that till yet, or it's the receipt printer of another checkout station. Finish step 5 on that tablet, or check the checkout station in step 4.
You changed your router. Do steps 2 to 4 again.