When your iPad talks to your card terminal over your own Wi-Fi, the payment screen opens on the terminal faster than when it goes through the internet. You set up your network once, as you would for an Android tablet, Vireno support switches it on, and you allow the iPad to reach the terminal the first time.
Before you start
The Vireno app on an iPad, an iPhone, or a Mac with Apple silicon (M1 or later).
Your router's settings. You need to sign in to your router, through its admin page in a browser or your internet provider's app.
The terminal's Admin & Settings passcode. If you don't have it, ask Vireno support.
About 15 minutes, at a quiet time: the terminal reconnects to the Wi-Fi once during setup.
1. Set up your network and send the address to support
These steps are the same for every till. Follow steps 1 to 6 of Connect your tablet to your card terminal over your Wi-Fi:
Put the iPad and the terminal on the same Wi-Fi, not a guest network.
Turn off client isolation on that network.
Find the terminal's MAC address and IP address in its Settings > Network.
Reserve an address for the terminal in your router, such as
192.168.1.50.Reconnect the terminal and check it shows the reserved address.
Email Vireno support at [email protected] with your business, the location, the checkout station's name, the terminal's name and the reserved address.
Support switches the connection on and tells you when it's done.
2. Allow the iPad to reach the terminal
Do this before the first sale, so the question doesn't come up in front of a customer.
On the iPad, open Settings and select Check card terminal connection.
The iPad asks whether Vireno may find and connect to devices on your local network. Tap Allow.
The till shows Connected.
If the iPad already asked when you set up a printer and you allowed it, it doesn't ask again.
3. Check the connection with a test sale
On the iPad, take a €1 card payment.
In the Vireno console, open Orders and select that sale.
Under the payment, find Terminal connection.
The console shows | What it means | What to do |
Local | The payment went over your Wi-Fi. Everything works. | Nothing. |
Cloud | The iPad couldn't reach the terminal over your Wi-Fi and sent the payment through the internet. | Run Check card terminal connection again and see If something goes wrong. Then close and reopen the Vireno app and try another €1 sale. |
Refund the test sale from the same iPad when you're done.
If something goes wrong
Card payments keep working. If the iPad can't reach the terminal over your Wi-Fi, it sends the payment through the internet instead. That takes a few seconds longer, and the cashier doesn't need to do anything. After that happens, the iPad uses the internet connection for the next 10 minutes before trying your Wi-Fi again.
Check card terminal connection shows something other than Connected:
The till shows | What to do |
Can't reach it | Check the iPad and the terminal are on the same Wi-Fi, client isolation is off, and the terminal has the reserved address. If someone tapped Don't Allow, turn on Local Network for Vireno (see below). |
Key doesn't match | Contact Vireno support. The terminal's settings need updating. |
Not a trusted terminal | Contact Vireno support. |
No answer | The terminal is on but didn't reply. Restart the terminal and check again. |
Someone tapped Don't Allow. Payments go through the internet until you turn it back on:
iPad or iPhone: Settings > Privacy & Security > Local Network, then turn on Vireno.
Mac: System Settings > Privacy & Security > Local Network, then turn on Vireno.
The Wi-Fi drops during a payment. The till can't tell whether the card was charged, so it never sends the payment again by itself. It keeps asking the terminal for up to about 3 minutes, and records the payment as soon as the terminal answers.
If the terminal still doesn't answer, the till says The card terminal didn't answer. Check it, then record what it says. Don't close it and don't take the card again:
The terminal shows the payment approved: select Record it by hand, then Confirm with the amount and the terminal's name, such as Confirm 15,00 € on Counter 1. This sends nothing to the terminal, so the card isn't charged again. The sale is recorded as paid by card.
The terminal shows it declined or cancelled, or nothing at all: go back with the arrow at the top and take the payment again.
You changed your router or your Wi-Fi. Do step 1 again. If the reserved address is different from before, send it to Vireno support.
Refunds
A card payment taken over your Wi-Fi goes back on the same terminal. Refund it from this iPad, or from another till that reaches the terminal. Any other till tells you so, and you can hand the money back in cash instead.