When your tablet talks to your card terminal over your own Wi-Fi, the payment screen opens on the terminal faster than when it goes through the internet. You set up your network once, Vireno support switches it on, and you check it with a test sale.
Before you start
An Android tablet. On an iPad, iPhone or Mac, follow Connect your iPad or Mac to your card terminal over your Wi-Fi instead.
Your router's settings. You need to sign in to your router, through its admin page in a browser or your internet provider's app.
The terminal's Admin & Settings passcode. If you don't have it, ask Vireno support.
About 15 minutes, at a quiet time: the terminal reconnects to the Wi-Fi once during setup.
If Vireno runs on the card terminal itself, you don't need this guide. Ask Vireno support to switch it on.
1. Put the tablet and the terminal on the same Wi-Fi
Connect both to the same network, the one your staff use. Many routers have a separate guest network, and devices on it can't reach each other.
If the terminal also has a SIM card, it keeps working on mobile data when the Wi-Fi drops. Payments then go through the internet until it's back on your Wi-Fi.
2. Turn off client isolation
Client isolation stops devices on the same Wi-Fi from reaching each other. Your router may call it Client isolation, AP isolation, Wireless isolation or Guest mode.
In your router's settings, find it for the network from step 1 and turn it off. On mesh systems it's usually under the network's advanced settings.
3. Find the terminal's MAC address
On the terminal, open Settings > Network and enter the Admin & Settings passcode. Tap the Wi-Fi network it's connected to. Write down its MAC address, which looks like A4:C1:38:5E:22:9B, and its IP address, such as 192.168.1.37.
4. Reserve an address for the terminal
Your router lends each device an address, and the address can change after a restart. A reservation tells the router to give the terminal the same address every time.
In your router's settings, open DHCP or LAN. Look for Address reservation. It may also be called Static lease, Reserved IP or Fixed IP.
Add a reservation with the terminal's MAC address from step 3 and an address in the same range as the one it has now. For example, if it has
192.168.1.37, reserve192.168.1.50.Save.
If you have more than one terminal, reserve an address for each: 192.168.1.50, 192.168.1.51, and so on.
5. Reconnect the terminal
Turn the terminal's Wi-Fi off and on again, or restart it. Open Settings > Network again and check that it now shows the address you reserved.
6. Send the address to Vireno support
Email Vireno support at [email protected]:
your business and the location
which tablet should use the connection (the checkout station's name in Vireno)
the terminal's name in Vireno
the address you reserved, such as
192.168.1.50
Support switches the connection on and tells you when it's done.
If you later pick another card terminal for that checkout station, the tablet goes back to paying through the internet. To use your Wi-Fi again, send support the new terminal's details.
7. Check the connection with a test sale
On the tablet, take a €1 card payment.
In the Vireno console, open Orders and select that sale.
Under the payment, find Terminal connection.
The console shows | What it means | What to do |
Local | The payment went over your Wi-Fi. Everything works. | Nothing. |
Cloud | The tablet couldn't reach the terminal over your Wi-Fi and sent the payment through the internet. | Check steps 1, 2 and 5: same network, client isolation off, the terminal on the reserved address. Then close and reopen the Vireno app on the tablet and try another €1 sale. If it still says Cloud, contact Vireno support. |
Refund the test sale from the same tablet when you're done.
If something goes wrong
Card payments keep working. If the tablet can't reach the terminal over your Wi-Fi, it sends the payment through the internet instead, as it did before the setup. That takes a few seconds longer, and the cashier doesn't need to do anything. After that happens, the tablet uses the internet connection for the next 10 minutes before trying your Wi-Fi again.
You changed your router or your Wi-Fi. Do steps 1 to 5 again. If the reserved address is different from before, send it to Vireno support.
The terminal shows a different address than the one you reserved. The reservation didn't take. Check that the MAC address in the reservation matches the one on the terminal, then reconnect the terminal (step 5).
Your network has a firewall. It must let devices on your network reach the terminal on port 8443, and let the terminal reach the internet.
Refunds
A card payment taken over your Wi-Fi goes back on the same terminal. Refund it from this tablet, or from another till that reaches the terminal. Any other till tells you so, and you can hand the money back in cash instead.